These are very exciting times. The worst has hopefully surpassed
us now. There is a renewed optimism shared by industries and markets alike. A
healthy picture of Indian economy as well as global economy seems to be rising
on the horizon. The numbers and metrics seem to be slowly feeling the upwind
motion.
What sort of strategies best suits this wave of optimism?
Should organizations and markets go all guns blazing or should the paths to
renewed growth be treaded with utmost caution?
Below were the sub-themes for the seminars:
Make in India: Role of Consulting Firms
With India entering the MODI era, there is a ray of hope in
what he sees for our country "Make in India". Manufacturing in India
has built its current footprint through skilled manpower, cost advantage and a
large growing domestic market. However, it is at a basic level in terms of
innovation and technology. There is an absence of organized and long-term
technology led initiatives that can deepen India’s global manufacturing
footprint. Developing innovation and technology has been identified as an
important strategic step for Indian manufacturing sector as part of MAKE IN
INDIA campaign. The intervention of consulting firms has become a mandate to carry
out a detailed evaluation of the investment climate, manufacturing
infrastructure, regulatory framework, global best practices, etc. for promoting
domestic manufacturing and developing an action plan for successful roll out of
the 'Make in India' campaign.
Digital Strategy Consulting: Capturing newer avenues
Digital technology is disrupting organizations, wreaking
havoc on well-established business models and upending entire industries.
Across industries and functions, the common denominator these days is change.
Leaders are looking for ways to harness digital technology to drive
transformative growth, and to turn the challenges posed by rapid change into a
source of competitive advantage.
How is Disruptive innovation in technology forcing consulting firms to
adopt out of the box business strategies/business model?
Wikipedia is a unique venture not because it taps the wisdom
of the masses or because it has to be co-created. It is unique because it is a
new economic form for the production of information. Information production is
unique because the marginal cost of information is zero. This means that the
most optimal price of information (from a customer’s perspective) is zero, thus
no production firm can survive because they cannot afford to give away things
for free. Consulting firms are constantly facing such challenges due to
disruptive innovation in technology that brings down the cost to satisfy
customer needs.
Boutique Consulting: Taking it the next level
Typically, consultants are known as the “Jacks of all
trades” than being a “Master of one”. Whereas this “Generalist” approach of the
orthodox consultancies have exposed them to a wide range of knowledge gaining
opportunities, the depth their expertise remains only so much. On the contrary,
the “Specialists” in the boutique consultancies possess an unparalleled depth
in knowledge and unique expertise in a specific domain, methodology or an
industry sector. With their smaller sizes, boutique consulting firms bring in
the agility and flexibility in operations and hence, in turn the speed of
completion of projects. The smaller scale of operations also allows boutique
firms in reducing the overhead costs and thus probably translating into lower
prices for the clients.
Connected mobile experiences (CMX) - drive customer engagement with
analytics and insights
The number of mobile users have surpassed the desktop users
and the smartphone market is growing at a staggering rate of almost 60%. The
customers expect internet connectivity 24 hours a day, 7 days a week. All the
major e-commerce players are moving to mobile platform for better customer
experience and for better understanding the customer preferences. The more
customized an offering is higher are the chances of converting it to sales.
Implementation: Next steps of strategic execution
Industrialist Larry Bossidy observed in his best-selling
book Execution: The Discipline of Getting Things Done, “Strategies are
intellectually simple; their execution is not”. Consulting firms assisting with
implementation of recommended strategic solutions isn’t a new trend.
Consultants should always be ready to experiment with new procedures/processes
during the course of an engagement—and not wait until the end of the project
before beginning to implement change. Strategy becomes more effective if
formulated with a feasibility and implementation point of view. Organizations
are more likely to use and institutionalize innovations proven successful than
recommendations merely set forth on paper.